Lost Packages FAQs
My package is lost! What now? (Shipping Status: Delivered)
In a perfect world, packages would arrive instantly and nothing would ever get lost or stolen, however, we do not live in a perfect world. Sometimes packages may be misplaced, delayed or simply lost in transit. If your tracking information says the package was delivered but you do not have it, please contact USPS first after checking with other residents in your home as well as your neighbors. USPS customer service will open a claim and see if they can track it down. We are happy to assist where we can but submitting a lost parcel claim on a package that says “delivered” will only cause more time to be wasted as the post office will usually reject the trace request and close the claim. You can save yourself a lot of valuable time by contacting the shipping provider directly before contacting Sydney Grace.
My package is lost! What now? (Shipping Status: Not Delivered)
In a perfect world, packages would arrive instantly and nothing would ever get lost or stolen, however, we do not live in a perfect world. Sometimes packages may be misplaced, delayed or simply lost in transit. If the estimated delivery date has arrived, but your package has not, we are happy to contact the shipping carrier on your behalf to try and trace the package and/or file a lost parcel claim. If the claim is approved, we will refund your purchase including all taxes plus shipping & handling costs.
My package was sent to the wrong address! What do I do?
Unfortunately, Sydney Grace is not responsible for packages sent to the wrong address. Address confirmation is the responsibility of the customer during the checkout process. Please be sure to carefully review the shipping details on the confirmation page before submitting your order.
Sometimes, you may catch a lucky break and be able to notify us of the correct address before the order leaves our warehouse. Please contact us as soon as possible at ShopSydneyGrace@gmail.com and if that is the case, we are happy to correct and reprint your shipping label to ensure your package arrives to the correct location.
If the package is already on it’s way, and you have a tracking number in your email from us, please contact the shipping provider listed for more information on how to redirect a package.