SHIPPING & HANDLING PROCEDURES
How and when will my order ship?
We work hard daily to make sure orders are moving through our warehouse quickly and accurately. All orders placed by 2pm EST will ship out the following business day from our warehouse located in Tampa, Florida. If we are experiencing inclement weather or any other delays in the warehouse, it will clearly be posted on the home page of our site.
Preferred Shipping Carrier: USPS
Larger orders (over 3lbs): FedEx or UPS
All tracking numbers will be provided to you via email as soon as they are available but you can also fill out our Contact Form or check our customer service hours if there’s anything else we may assist with.
How can I view my order status?
We will email you once your order has been shipped. Tracking information is usually available within hours once the shipping process has begun. Please use the following links to track your packages, depending on the carrier:
USPS - - -
FEDEX - - -
UPS - - -
Do you offer international shipping?
No. We do not offer international shipping at this time.
Do you offer free shipping?
YES! Free standard shipping is available with every single order over $75. This offer is always active and the only qualification is that the order SUBTOTAL (before taxes & shipping) must be over $75. Coupons or discount codes can also affect the order subtotal so be sure to double check your totals after the discounts apply to make sure your order is over our minimum threshold.
Are there ways to get free shipping other than spending $75?
I’m glad you asked! Join our bi-weekly email newsletter “Sydney Says.” For more information, please click here.
REFUNDS & EXCHANGE POLICY
It doesn’t fit! What do I do?
Sydney Grace is happy to provide a refund or exchange your items within 14 days (includingweekends & holidays) if the fit is not right. We want you to LOVE your purchase but there are a few rules:
- Items for return or exchange MUST be delivered back to our warehouse in Tampa, Florida within 14 days (including weekends and holidays)from date of delivery. Any packages received outside of the 14 day window will be returned to sender unopened.
- Sydney Grace is not responsible for shipping costs to return or exchange an item. If you are choosing to exchange for the same item in a different size or color, we are happy to provide your new item at no shipping cost to you. If you would like to choose a different item, please mark your return slip for a return and proceed with your new order. Please note that we only offer ONE free exchange per order. If original item is defective in any way, it will be returned to you and no further action will be taken.
- Must have original tags attached and be in the same condition as when we sent it out. Worn or washed items with deodorant or makeup stains, perfume or smoke smells or tears and excessive damage will NOT be accepted. Please don’t waste money to ship a product back if you know it is in poor condition, you will also be charged the shipping costs again if your return is declined and you want the item back. Before you return your item you can always reach out to us by using our Contact Form to provide photos via email. Please include your name and order number. One email can save you a lot of time and money.
- SALE OR CLEARANCE ITEMS: All sale and clearance items, clothing and accessories, are NOT eligible for returns or exchange. ALL SALES SALES ARE FINAL, NO EXCEPTIONS.
How soon will I get my refund, store credit or exchange?
REFUNDS: 3-5 Business Days
Once your item is delivered back to our warehouse and inspected, you will receive an email from us with a resolution. If we chose to honor your return, we will release the funds prior to sending the confirmation email. Typical processing time for returns once we receive them is 3-5 business days, however we will try to expedite the process as much as possible.
If you have received your confirmation email regarding your return, that means we have released the funds. Banks have different timeframes for making the funds available for you to use so please contact your financial institution prior to contacting Sydney Grace customer service if there seems to be a delay with your funds.
STORE CREDIT: Instant
Due to heavily regulated merchant laws, we are only able to issue refunds back to the same card or account where the purchase originated. If for any reason you prefer the refund NOT be processed to that account, we are pleased to offer you the option of taking a store credit instead. The value never expires, is available as soon as you receive the confirmation email from us, and you are free to use it whenever you’d like.
EXCHANGES: 24 Business Hours (excluding weekends & holidays)
We place top priority on getting our exchanges processed to help you complete your total purchase in a timely fashion. Once we receive your exchange package, we will inspect, process and pack your new item within 24 business hours and have it back out for delivery to you. You will receive an email confirming the receipt and exchange of the package and also a second email once we have the new tracking number available. Please note that we only offer ONE free exchange per order. If original item is defective in any way, it will be returned to you and no further action will be taken.
Can I return or exchange items I purchased on sale?
All sale and clearance items listed on our site, including clothing and accessories, are NOT eligible for returns or exchange. ALL SALE/CLEARANCE ITEM SALES ARE FINAL, NO EXCEPTIONS.
My package is lost! What now? (Shipping Status: Delivered)
In a perfect world, packages would arrive the same day and nothing would ever get lost or stolen, however, we do not live in a perfect world. Sometimes packages may be misplaced or simply lost in transit. If your tracking information says the package was delivered but you do not have it, please contact USPS first after checking with other residents in your home as well as your neighbors. USPS customer service will open a claim and see if they can track it down. We are happy to assist where we can but submitting a lost parcel claim on a package that says “delivered” will only cause more time to be wasted as the post office will usually reject the trace request and close the claim. You can save yourself a lot of valuable time by contacting the shipping provider directly before contacting Sydney Grace.
My package is lost, What now? (Shipping Status: Not Delivered)
In a perfect world, packages would arrive the same day and nothing would ever get lost or stolen, however, we do not live in a perfect world. Sometimes packages may be misplaced or simply lost in transit. If the estimated delivery date has arrived, but your package has not, we are happy to contact the shipping provider on your behalf to try and trace the package and/or file a lost parcel claim. If the claim is approved, we will refund your purchase including all taxes plus shipping & handling costs.
My package was sent to the wrong address! What do I do?
Unfortunately, Sydney Grace is not responsible for packages sent to the wrong address. Address confirmation is the responsibility of the customer during the checkout process. Please be sure to carefully review the details of your order on the confirmation page before submitting your order.
Sometimes, you may catch a lucky break and be able to notify us of the correct address before the order leaves our warehouse. Please contact us as soon as possible and if that is the case, we are happy to correct and reprint your shipping label to ensure your package arrives to the correct location.
If the package is already on it’s way, and you have a tracking number in your email from us, please contact the shipping provider listed for more information on how to redirect a package.
How can I contact Sydney Grace Customer Service?
We strongly believe a good customer service experience is the key to a successful business, that’s why we strive to provide top notch, personalized service with each and every interaction.
Sydney Grace currently has the following forms of communication available for customer service inquiries and general questions:
Please fill out our Contact Form
Even if we are not able to resolve an issue immediately, we guarantee you will receive an email or call back within 24 business hours for a status update.
727-560-9014 - - - Thursday 8am-6pm EST & Saturday 8am-12noon EST
Please feel free to give us a call! If we are unable to answer right away, leave a voicemail and you will get a return phone call guaranteed by the end of business that day.
Our normal business hours are Monday through Friday from 8am to 6pm EST. You can always reach us via our Contact Form for fast service, sometimes we even respond outside of our typical business hours.
If you prefer to speak to a live person, feel free to contact us during our customer service phone hours which are every Thursday from 8am to 6pm EST. If for any reason we are unable to answer on a Thursday during regular business hours, please leave a voicemail with your name, phone number and order number. We will be sure to contact you within 2 hours.
All returns, exchanges and correspondence can be sent to
Sydney Grace Clothing & Accessories
PO BOX 1234
TAMPA, FL 33629
Can I find Sydney Grace on other social media sites?
In today’s day and age, everyone from dogs to babies to grandmas has a social media account. Here’s a couple places on the web where you can keep up with the latest and greatest from Sydney Grace:
- Website: www.ShopSydneyGrace.com
- Instagram: ShopSydneyGrace
- Twitter: ShopSydneyGrace
- Pinterest: ShopSydneyGrace
Do you offer local pick up?
YES! If you live in the Tampa Bay Area or surrounding cities, you are welcome to arrange a time and location to pick up your orders. In order to take advantage of our local pick up options and avoid shipping charges, please enter promo code “PICKUP” upon check out. This will automatically waive the shipping charge and prompt you to enter your name, number and/or email to coordinate pick up times.
It’s not everyday that an online boutique owner gets to meet her customers. I love to put a face to a name and meet new people so if you live nearby and can arrange a local pickup with me, please take advantage! I’d love to meet you!
Why should I trust you over all the competition out there?
Here at Sydney Grace we pride ourselves on providing good quality clothing and accessories at affordable prices. Our goal is to take the leg work out of shopping and make it more convenient for women on the go to get beautiful, quality pieces without the hassle of crowds and wasting time that frankly, none of us have. We source and sample products from multiple reputable vendors domestically and internationally and each dress that we order is carefully hand-inspected and given a seal of approval before shipping to our customer. We 100% guarantee you will never receive a dress that was packed by the original vendor. Please note: Inspection by hand is only done on our dresses, other items may arrive to you in its original packaging.
What is SydneySays?
SydneySays is our bi-weekly email newsletter. We often do giveaways and offer secret promo codes exclusively for our newsletter subscribers to get coupons and free shipping. Read a little more about our other subscriber perks by clicking here.
How can I get perks, coupons and access to exclusive sales?
That’s easy, join our mailing list! Every 2 weeks, our company newsletter “Sydney Says” goes out to all of our favorite people! The newsletter features fashion tips, trend watching, outfit ideas, sneak peeks at new arrivals and exclusive member benefits such as secret discount codes, free shipping offers and a chance to pre-order the hottest dresses of each and every season.
Sharing your email with us doesn’t mean you’ll be receiving tons of spam. We only send our bi-weekly newsletter and periodically we will send out new campaigns to keep you in the loop but we promise not to flood your inbox with junk. Our maximum is two emails per month aside from the newsletter. This is a win-win situation, what’s not to love!?
Do you share any of my personal information?
NEVER. Sydney Grace values each and every person we deal with and would never betray our customers trust by selling or sharing their personal information with others. Additionally, debit/credit card details online are securely encrypted so we do not see your banking details. You can ShopSydneyGrace with peace of mind knowing we are keeping your personal information safe.
Can I stack discounts?
At this time, only SydneySays newsletter subscribers are allowed to stack coupons and promo codes for additional savings. SydneySays members may stack ONE additional coupon or promo code on top of sales prices.
For more info on how to join our bi-weekly email newsletter, please click here.