REFUNDS/STORE CREDIT: 3-5 Business Days
Once your item is delivered back to our warehouse and inspected, you will receive an email from us with a resolution within 3-5 business days. If we chose to honor your return, your store credit amount along with a code will also be listed in the email. Please apply your personalized code at checkout to use your store credit. Funds are available immediately and do not expire.
If you have lost your code, please email our customer service team for assistance: shopsydneygrace@gmail.com
EXCHANGES: 24 Business Hours (excluding weekends & holidays)
We place top priority on getting our exchanges processed to help you complete your total purchase in a timely fashion. Once we receive your exchange package, we will inspect, process and pack your new item within 24 business hours and have it back out for delivery to you. You will receive an email confirming the receipt and exchange of the package along with the new tracking number. Please note that we only offer ONE free exchange per item. If original item is defective in any way, it will be returned to you and no further action will be taken.