Help Center

We work hard daily to make sure orders are moving through our warehouse quickly and accurately. All orders placed by 2pm EST will ship out the following business day from our warehouse located in Tampa, Florida and tracking information will be provided to you via email. If we are experiencing inclement weather or any other delays in the warehouse, it will be posted on the home page of our site.

Preferred Shipping Carrier: USPS

Larger orders (over 3lbs): FedEx or UPS 

We will email you once your order has been shipped. Tracking information is usually available within hours once the shipping process has begun. Please use the following links to track your packages, depending on the carrier:

USPS - - - Track Your Package

FEDEX - - - Track Your Package

UPS - - -Track Your Package

No. We do not offer international shipping at this time.

YES! Free standard shipping is available with every single order over $75. This offer is always active and the only qualification is that the order SUBTOTAL (before taxes & shipping) must be over $75. Coupons or discount codes can also affect the order subtotal so be sure to double check your totals after the discounts apply to make sure your order is over our minimum threshold.

I’m glad you asked! Join our bi-weekly email newsletter “Sydney Says.” For more information, please check our home page!

No. Due to extensive research and details provided regarding each item listed on our site, we do NOT provide refunds at this time. If you are not 100% satisfied with your purchase, you may exchange once for the same item in a different size/color OR you may return the item for a store credit to use towards a future purchase. Store credit is available immediately upon approval of your return and has no expiration or blackout dates.

Sydney Grace is happy to allow one exchange within 14 days from date of delivery (including weekends & holidays) if the fit is not right. We want you to LOVE your purchase but there are a few rules:

• Items MUST be delivered back to our warehouse in Tampa, Florida within 14 days (including weekends and holidays) from date of delivery. We suggest tracking the package to ensure on time delivery as any packages received outside of the 14 day window will be returned to sender, unopened.
• Must have original tags attached and be in the same condition as when we sent it out. Worn or washed items with deodorant or makeup stains, perfume or smoke smells or tears and excessive damage will NOT be accepted. Please don’t waste money to ship a product back if you know it is in poor condition, you will also be charged the shipping costs again if your return is declined and you want the item back. Before you return your item you can always reach out to us by using our Contact Form to provide photos via email. Please include your name and order number. One email can save you a lot of time and money.
• Must include return shipping slip located at the bottom of your original invoice. Please keep the top half for your records.
• Sydney Grace is not responsible for shipping costs to return or exchange an item. If you are choosing to exchange for the same item in a different size or color, we are happy to provide your new item at no additional shipping cost to you. Please note that we only offer ONE exchange per item. If the original item is defective in any way, it will be returned to you and no further action will be taken.
• SALE OR CLEARANCE ITEMS: All sale and clearance items, clothing and accessories, are NOT eligible for returns or exchange. ALL SALES SALES ARE FINAL, NO EXCEPTIONS.

REFUNDS/STORE CREDIT: 3-5 Business Days

Once your item is delivered back to our warehouse and inspected, you will receive an email from us with a resolution within 3-5 business days. If we chose to honor your return, your store credit amount along with a code will also be listed in the email. Please apply your personalized code at checkout to use your store credit. Funds are available immediately and do not expire.

If you have lost your code, please email our customer service team for assistance: shopsydneygrace@gmail.com

EXCHANGES: 24 Business Hours (excluding weekends & holidays)

We place top priority on getting our exchanges processed to help you complete your total purchase in a timely fashion. Once we receive your exchange package, we will inspect, process and pack your new item within 24 business hours and have it back out for delivery to you. You will receive an email confirming the receipt and exchange of the package along with the new tracking number. Please note that we only offer ONE free exchange per item. If original item is defective in any way, it will be returned to you and no further action will be taken.

All sale and clearance items listed on our site, including clothing and accessories, are NOT eligible for exchange. ALL SALE/CLEARANCE ITEM SALES ARE FINAL, NO EXCEPTIONS.

In a perfect world, packages would arrive instantly and nothing would ever get lost or stolen, however, we do not live in a perfect world. Sometimes packages may be misplaced, delayed or simply lost in transit. If your tracking information says the package was delivered but you do not have it, please contact USPS first after checking with other residents in your home as well as your neighbors. USPS customer service will open a claim and see if they can track it down. We are happy to assist where we can but submitting a lost parcel claim on a package that says “delivered” will only cause more time to be wasted as the post office will usually reject the trace request and close the claim. You can save yourself a lot of valuable time by contacting the shipping provider directly before contacting Sydney Grace.

In a perfect world, packages would arrive instantly and nothing would ever get lost or stolen, however, we do not live in a perfect world. Sometimes packages may be misplaced, delayed or simply lost in transit. If the estimated delivery date has arrived, but your package has not, we are happy to contact the shipping carrier on your behalf to try and trace the package and/or file a lost parcel claim. If the claim is approved, we will refund your purchase including all taxes plus shipping & handling costs.

Unfortunately, Sydney Grace is not responsible for packages sent to the wrong address. Address confirmation is the responsibility of the customer during the checkout process. Please be sure to carefully review the shipping details on the confirmation page before submitting your order.

Sometimes, you may catch a lucky break and be able to notify us of the correct address before the order leaves our warehouse. Please contact us as soon as possible at shopsydneygrace@gmail.com and if that is the case, we are happy to correct and reprint your shipping label to ensure your package arrives to the correct location.

If the package is already on it’s way, and you have a tracking number in your email from us, please contact the shipping provider listed for more information on how to redirect a package.

We strongly believe a good customer service experience is the key to a successful business, that’s why we strive to provide top notch, personalized service with each and every interaction.

Sydney Grace currently has the following forms of communication available for customer service inquiries and general questions:

Email: shopsydneygrace@gmail.com

or

Please fill out our Contact Form 

Even if we are not able to resolve an issue immediately, we guarantee you will receive an email or call back within 24 business hours for a status update.

Phone:

727-560-9014 - - - Thursday 8am-6pm EST & Saturday 8am-12noon EST

If you prefer to speak to a live person, please feel free to give us a call! If we are unable to answer right away, leave a voicemail with your name and order number and you will get a return phone call guaranteed by the end of business that day.

Mail:

All returns, exchanges, PR and correspondence can be sent to:

Sydney Grace Clothing & Accessories

PO BOX 1234

TAMPA, FL 33629

In today’s day and age, everyone from dogs to babies to grandmas has a social media account. Here’s a couple places on the web where you can keep up with the latest from Sydney Grace:

• Website: www.ShopSydneyGrace.com
• Instagram: @ShopSydneyGrace
• Twitter: @ShopSydneyGrace
• Pinterest: @ShopSydneyGrace

YES! If you live in the Tampa Bay Area or surrounding cities, you are welcome to arrange a time and location to pick up your orders. In order to take advantage of our local pick up options and avoid shipping charges, please select the shipping option labeled “PICKUP (Tampa Area Only)” upon check out. This will automatically waive the shipping charge and prompt you to enter your name, number and/or email to coordinate pick up times.

It’s not everyday that an online boutique owner gets to meet her customers. I love to put a face to a name and meet new people so if you live nearby and can arrange a local pickup with me, please take advantage! I’d love to meet you!

Here at Sydney Grace we pride ourselves on providing good quality clothing and accessories at affordable prices. Our goal is to take the leg work out of shopping and make it more convenient for women on the go to get beautiful, quality pieces without the hassle of crowds and wasting time that frankly, none of us have. We source and sample products from multiple reputable vendors domestically and internationally and each dress that we order is carefully hand-inspected and given a seal of approval before shipping to our customer. We 100% guarantee you will never receive a dress that was packed by the original vendor. Please note: Inspection by hand is only done on our dresses, other items may arrive to you in its original packaging.

SydneySays is our bi-weekly email newsletter. We often do giveaways and offer secret promo codes exclusively for our newsletter subscribers to get special discounts and free shipping. Read a little more about our other subscriber perks by clicking here.

That’s easy, join our mailing list! Every 2 weeks, our company newsletter “Sydney Says” goes out to all of our favorite people! The newsletter features fashion tips, trend watching, outfit ideas, sneak peeks at new arrivals and exclusive member benefits such as secret discount codes, free shipping offers and a chance to pre-order the hottest dresses of each and every season.

Sharing your email with us doesn’t mean you’ll be receiving tons of spam. We only send our bi-weekly newsletter and periodically we will send out new campaigns to keep you in the loop but we promise not to flood your inbox with junk. Our maximum is two emails per month aside from the newsletter and order-related emails. This is a win-win situation, what’s not to love!?

NEVER. Sydney Grace values each and every person we deal with and would never betray our customers trust by selling or sharing their personal information with others not pertaining to the business. Additionally, debit/credit card details online are securely encrypted so we do not see your banking details. You can ShopSydneyGrace with peace of mind knowing we are keeping your personal information safe.

At this time, only SydneySays newsletter subscribers are allowed to stack coupons and promo codes for additional savings. SydneySays members may stack ONE additional coupon or promo code on top of sales prices.

For more info on how to join our bi-weekly email newsletter, SydneySays, please click here.